Sales Associate - Latam

Job Position: Sales Associate - LatamLocation: Remote (PST Timezone)Working Schedule: Sunday - Thursday or Tuesday to Saturday, 08:00 AM to 05:00 PM PSTJob description: Join our Sales Team as a Sales Associate, where your role will be instrumental in propelling our business forward. As a Sales Associate, you will manage a range of critical sales-related responsibilities, including inbound and outbound sales, follow-up calls, complaint resolution, and support ticket management. Your communication skills and sales acumen will be pivotal in representing our company, engaging with customers to ensure their satisfaction, and driving business growth.Key Responsibilities:Inbound Sales: Handle customer inquiries about our cleaning services professionally and courteously, providing detailed information and scheduling cleanings efficiently.Outbound Sales: Initiate contact with businesses from provided lists to establish connections and foster new business opportunities.Follow-Up: Conduct post-service calls to customers to verify satisfaction, promptly address any issues, and adhere to a structured follow-up process.Complaint Resolution: Proactively reach out to customers with complaints, aiming to resolve issues within a 48-hour timeframe.Support Tickets: Manage the email inbox, promptly responding to and resolving support tickets related to new sales, customer support, or complaints.Requirements: Strong WiFi connection and a dedicated workspace for professional call handling.Excellent proficiency in English, both verbal and written.Strong sales orientation with a commitment to achieving sales targets and providing exceptional customer service.Exceptional organizational skills and the ability to manage multiple tasks efficiently.Long-term commitment to the company, willing to undergo a 1-2 month ramp-up period.Dependability and punctuality, recognizing the team's reliance on your consistent performance.Strong problem-solving skills and the ability to make decisions independently.Experience with high-volume calling and email management is highly beneficial.Tech-savviness to quickly grasp new tools and technologies.Self-starter mentality, demonstrating initiative and going above and beyond the minimum job requirements.