Managed Backups III

Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.The Managed Backup III role will be principally responsible for managing and maintaining the operational readiness of backup and disaster recovery solutions. This role will report to the Support Services Manager and is 100% remote. An ideal candidate will be able to:· Perform engineering tasks to maintain full operational readiness of backup disaster and recovery solutions· Handle client incidents and escalations· Install, configure, and audit backup data protection solutionsKey ResponsibilitiesPerform engineering tasks in support of data protection servicesHandle client satisfaction escalations and incidentsInstall, configure, and audit data protection platforms and applicationsReview and consult on product, solution, and client change control requestsUnderstand the client’s end goals and help create a plan to achieve themPerform other tasks as needed to support Data Protection Practice Group initiatives Participate in an on-call rotationPreferred SkillsDemonstrated practical expertise in backup and disaster recoveryCommunicate effectively in any form or mediumManage dynamic and competitive prioritiesOrganize complex technical tasks for multiple clients at onceKnowledge of information technology and managed services best practicesExperience with service delivery in a managed services practice organizationServer, network, storage, and or security support experiencePractical application of InfoSec principlesWhy work for us?We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!We truly value our employees and provide an extraordinary package to prove it, including: Internal and external learning & development opportunities, including career advancement. Competitive compensation & benefits. Scheduled & flexible PTO programs. Fully remote work options. Family friendly programs Care packages Regular team building events.Join the world's first Civilian Cybersecurity Force and take your career to the next level!